Customer Support

Shipping & Returns

We want you to love your Soleni experience from start to finish. Here’s everything you need to know about shipping and returns.

Shipping Information

We offer multiple shipping options to get your skincare essentials to you as quickly as possible.

Standard Shipping

Delivery within 2-4 business days.

Express Delivery

Need it faster? Express shipping available. Delivery within 1-2 business days.

Next Day Delivery

Can't wait? Next Day Delivery available. Receive your order the next business day.

Shipping Rates

Shipping Method	Delivery Time	Cost
Orders over £40	2-4 business days	Free
Standard Shipping	2-4 business days	£2.99
Express Shipping	1-2 business days	£3.99
Next Day Shipping	1 business day	£5.45

Returns & Refunds

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Returns

Not satisfied? Return any unopened product within 30 days for a full refund.

Easy Process

Log in to your account to request a return. We'll provide a shipping label instantly.

Return Eligibility

Items must be unused, unopened, sealed and in their original packaging.

How to Return

1

Request Return

Log in to your account, select your order, and click "Request return" to start the process.

2

Get Your Label

We'll email you a shipping label. Please note that the return shipping cost will be deducted from your refund.

3

Pack & Ship

Pack your items securely and drop off the package at any authorised location.

4

Receive Refund

We will process your refund to the original payment method within 7-12 business days of receipt.

Frequently Asked Questions

Find answers to common questions about shipping and returns.

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package in real-time.

If you haven't received a confirmation email, please consider the following steps:

1. Verify Your Email Ensure that the email address you provided during the checkout process is accurate. Even a small typo can prevent emails from reaching you.

2. Check Spam/Junk Folders Confirmation emails might occasionally be directed to your spam or junk folders. Please check these folders to see if the email has been filtered there.

After reviewing these aspects and if you still can't locate your confirmation email, please don't hesitate to contact our customer support.

We're sorry to hear that! Please contact our customer support within 48 hours of receiving your order with photos of the damaged items, and we will send a replacement immediately.

For hygiene and safety reasons, we can only accept returns for unopened and unused products within 30 days of purchase.

Once we receive your return, please allow 5-12 business days for it to be processed. The refund will be issued to your original payment method.

We do not offer direct exchanges at this time. The fastest way to get what you want is to return the item you have and make a separate purchase for the new item.